FAQ

Q. Why should I create a tacchinius.com account?
A. Creating an account makes shopping easier and more secure. Your information will be safely stored, allowing you to check order status, view past purchases, and speed up checkout whenever you return to the site.

Q. How long will it take for my order to ship?
A. Orders are usually processed within two business days. Please note that shipments do not go out on weekends or holidays.

Q. What size should I order?
A. Our products are designed in European sizing, which tends to run slimmer. If you’re unsure, please check our size chart. Remember, it’s based on body measurements, not US standards.

Q. What is your return policy?
A. Returns are accepted within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached for a refund. See full policy.
Sale items are final sale and cannot be returned or exchanged. Shipping charges are not refundable.

Q. Who pays for return shipping?
A. Return shipping is covered if you use a return label from our portal. An $8 handling fee is deducted from refunds unless the item was defective or incorrect.

Q. How do I get a return label?
A. Visit our returns portal to generate and print your label.

Q. How long does it take to get a refund?
A. Refunds are processed within 10 business days after the returned item has been inspected and approved. The handling fee and any shipping charges will be deducted before the refund is issued back to your original payment method.

Q. What if I haven’t received my refund?
A. Refund times vary depending on your bank or card provider. If more than 15 business days have passed after we received your return, please check directly with your payment provider.

Q. I ordered the wrong size or item. How do I exchange?
A. Please use the returns portal to request an exchange.

Q. My tracking number isn’t updating. What should I do?
A. Tracking updates may take a few hours to appear. If progress does not show after some time, please wait or recheck with the carrier.

Q. Can I get a price adjustment if something I bought goes on sale later?
A. Prices may change due to promotions, stock availability, or demand. Unfortunately, we cannot adjust prices or issue refunds for items purchased before a sale.